The NameYourTestPrice.com Satisfaction Guarantee

In addition to certain guarantees provided by law, NameYourTestPrice.com guarantees your satisfaction with our services and support. Because our company was created by experienced compliance & testing experts, we strive to be the best testing & compliance support service on the web. If you are not satisfied with our services, please contact us immediately and we will correct the situation, provide a refund or offer credit that can be used for future NameYourTestPrice.com orders.

NameYourTestPrice.com Satisfaction Guarantee Details:

1. If you're not satisfied, simply call us at (862) 243-2329. All requests made under this guarantee must be made within 60 days of purchase. We will process your request within 5 business days after we've received all of the documents and materials sent to you. Unfortunately, we can't refund or credit any money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order. We also cannot refund any money paid by you directly to third party labs, such as payments made by you directly to testing labs & providers affiliated with our site. You have the ability to rank the lab at project completion to assist other seekers with your experience.
2. If you want to replace the testing provider you ordered from for a different one because the provider cannot fulfill its obligation, you must request this exchange immediately and complete your replacement order within 30 days of purchase. The purchase price of the original item, less any money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order, will be credited to you within the original form of payment. Any payments made directly by you to testing providers affiliated with NameYourTestPrice.com are not eligible for exchange or credit. Any price difference between the original order and the replacement order or, if a replacement order is not completed within 30 days of purchase, the full original purchase price (in each case less any money paid to government entities or other third parties) will be credited to the original form of payment. If you paid for your original order by check, NameYourTestPrice.com will mail a check for the applicable amount to your billing address.
3. Please note that we cannot guarantee the results or outcome of your particular procedure. For instance, the testing provider may provide non-compliant results or results that may be negative in nature. For example:

   Lab test results may be positive, negative, or inconclusive. Your testing provider may discuss or provide a deliverable of your test results:

   • A positive test result means that the product or EUT was found. Positive test results also can mean that the result of a product being tested for is higher or lower than the testing protocol or standard allows.
   • A negative test result means that the product or EUT was not found. Negative results can also mean that the product being tested for was present in a normal amount.
   • Inconclusive test results are those that are not clearly positive or negative.
4. In some cases, a government or testing provider backlog can lead to long delays before your process is complete. Similarly, NameYourTestPrice.com does not guarantee the results or outcomes of the services rendered by our testing providers or NameYourTestPrice.com services. Problems like these are beyond our control and are not covered by this guarantee.
5. Since we're dedicating time and effort to your testing needs, our guarantee only covers satisfaction issues caused by NameYourTestPrice.com - not changes to your situation or your state of mind.